Kurs Content
Einleitung
Tool – Übersicht
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Define
VOC – Voice of the Customer: Die Kundenstimme
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CTQ – Critical to Quality: Die messbaren Parameter
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SIPOC – Prozessdarstellung auf „Top-Level“
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Finanziellen Nutzen berechnen
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Gantt Chart aufsetzen
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Projektauftrag aufsetzen
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Measure
Prozessfluss darstellen
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Prozessparameter identifizieren
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Datenpriorisierungsmatrix erstellen
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Datenerfassungsplan erstellen
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Messsystemanalyse durchführen
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Measure – Datenerfassung & Performance
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Analyse
Ursache-Wirkungsdiagramm erstellen
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Hypothesen ableiten
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Analyse – Ursachen/Wirkungsbeziehung
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Improve
Prozesspilotierung mittels PDCA
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Improve – Korrektur & Verbesserung
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Control
Dokumentation erstellen
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Prozesskontrollen etablieren
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Projekterfolg beurteilen
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Control – Überwachen & Verankern
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Rezensionen
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